Comcast shutting down heavy users of internet service, but gives people no information on how much is too much
"You want to think you can rely on your home Internet service and not wake up one morning to find it turned off," said Spalletta, who filed a complaint with the Montgomery County Office of Cable and Communication Services. "I thought it was unlimited service." As Internet service providers try to keep up with the demand for increasingly sophisticated online entertainment such as high-definition movies, streaming TV shows and interactive games, such caps could become more common, some analysts said.
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Companies have argued that if strict limits were disclosed, customers would use as much capacity as possible without tipping the scale, causing networks to slow to a crawl. . . .
Some AT&T customers use disproportionately high amounts of Internet capacity, "but we figure that's why they buy the service," said Michael Coe, a spokesman for the company.