Passengers Claim United Flight Was Diverted After They Complained About In-Flight Movie – Consumerist
The parents say they were flying from Denver to Baltimore on United in February when they noticed the movie being shown on the public screens was “Alex Cross,” better known as the movie where Tyler Perry doesn’t put on a dress.
Regardless, the parents felt the crime flick might be inappropriate for their 4- and 8-year-old sons, so they asked the crew if there was any way the drop-down monitors in front of them could be turned off or if another film could be put on in its place.
“The first flight attendant also claimed that the screen could not be folded up independently (which it clearly could) and that even if it could, she would still not authorize closing it because of the passengers sitting behind us,” they write to Fallows. “At this point, the passengers behind us spoke up and agreed the content was inappropriate for children and announced it would not bother them at all to switch it off. Both flight attendants, and later the purser, claimed that they have no authority or ability to change or turn off the movie. The purser did, however, agree with us, as did many more of the passengers around us, that it is patently inappropriate to expose children to such content.”
According to the parents, they asked if the captain had any authority to resolve the issue; they also asked for the captain’s name, but were told they would have to ask the captain directly when they deplaned.
“Throughout these interactions the atmosphere was collegial, no voices were raised and no threats, implicit or explicit, of any kind were made,” write the parents. “The flight continued without incident, while my wife and I engaged our children to divert their attention from the horrific scenes on the movie screens.”
But then they say that an hour later, the captain made an announcement that the flight was being diverted, for “security concerns” to Chicago’s O’Hare airport.
The family say they had no idea they were the security concerns until they had landed and police boarded the plane to escort them off the jet.