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American Airlines cancels flight because customers are too angry, then sends their bags to wrong airport

American Airlines: American Airlines Cancels Flight Because Their Customers Are Too Pissed Off To Fly

A complete failure of customer service, at every level. This is the kind of situation that could easily be defused by a little contrition, and maybe free sodas or snacks. It'd be a very small cost for the airline, and it would have saved American Air from looking like a bunch of jackholes.

Flight 1908 from Miami to LaGuardia was delayed because the flight crew didn't arrive on time. When they did finally show up, the angry passengers started to boo.

One passenger describes the incident, "...and then they closed them behind glass doors, and they kind of threatened us that they weren't going to fly with the way people were acting. Some people got very agitated."

Another passenger says that a few people were using harsh language and acting like a mob. That's when two American Airlines crew members refused to work in a "hostile" environment. American was unable to find another crew.

. . .

The passengers may have been rude, but American certainly got the last laugh. When the passengers finally arrived at LaGuardia the following evening—they found out that their bags had been sent to JFK.

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